July 2017
Intermediate to advanced
354 pages
9h 58m
English
Getting feedback from users based on their actual behavior is one of the most valuable parts of the design process. However, it is also a step that often gets skipped in many projects. Some teams that may be too confident about how people will use their product may rely on self-reported feedback or may perceive the testing process as too complex.
Despite requiring time to prepare, you need to make your teams understand that testing is actually a way to save time. Since the earlier problems are caught, it is easy to fix them.