UX Design for Mobile

Domain and technical expertise

The domain expertise corresponds to the knowledge the user has about the system and the process itself. A person who has been working for a company for many years will probably have a deep knowledge about the methods and steps to get a task completed. Technical expertise refers to the skills a person has in a solid field. For example, a person can have lots of experience using the computer or surfing the net.

Each user will have some technical expertise and some background about the domain itself, and both will work together when the user starts using our system. A user with a lot of domain experience will have more ability to recognize specific field vocabulary, and he will try to solve problems by following ...