Human-Computer Etiquette

VII

Contents

Ack now le dg m en ts xi

the edit ors xiii

co nt rib uto rs xv

ch Ap t e r 1 hu mA n – co mp ut e r etiq ue t t e: sh o uld

co m put er s be po li te? 1

CAROLINE C. HAYES AND CHRISTOPHER A. MILLER

pArt i etique t te And mu lticultur Al

collisions

ch Ap t e r 2 As hu mA n – co mp ute r int er Act io ns

go glo bA l 15

HELEN ALTMAN KLEIN, KATHERINE LIPPA,

AND MEIHUA LIN

ch Ap t e r 3 etiq ue t t e to br id g e cu lt ur A l FAultl in es:

cultu r A l FAult lin e s in mult in At io nA l

teA m s: pote nt iA l Fo r uni nte n d e d ru d e ne s s 35

KIP SMITH, REGO GRANLUND, AND IDA LINDGREN

VIII Contents

pArt ii introducing etique tte And culture

into soF twAre

ch Ap t e r 4 co m putAti on Al mod el s o F etiq ue t t e

An d