231
10
antHropomorpHism
and soCial robots
Setting Etiquette Expectations
TAO ZHANG, BIWEN ZHU,
AND DAV ID B. K ABER
Contents
10.1 Introduction 232
10.2 Overview 232
10.3 Dening Anthropomorphism 233
10.2.1 Anthropomorphism in (Service) Robot Design 235
10.2.2 Levels of Anthropomorphism in Robot Design 237
10.2.3 General Advantages and Disadvantages of
Anthropomorphism in Robot Design 238
10.2.4 Relevance of Anthropomorphism of Robot Design
to Etiquette Expectations 240
10.3 Examples of Robots in Applications Requiring Social
Interaction 241
10.3.1 Nursing/Hospital Service Robots 242
10.3.2 Variations in User Etiquette Expectations 244
10.3.3 Level of Robot Anthropomorphism and Potential
for Social Etiquette 246
10.4 Designing for Etiquette and A ...