205
9
etiquette in
motivational aGents
Engaging Users and Developing Relationships
TIMOTHY BICK MORE
Contents
9.1 Introduction 206
9.2 Framing in Discourse 207
9.3 Framing in Relationships 208
9.4 Framing in Health Counseling 210
9.4.1 Social Frames 210
9.4.2 Empathy and Encouragement Frames 211
9.4.3 Relational Stance in Counseling Interactions 212
9.4.4 Summary 213
9.5 Towards Implementation 213
9.5.1 Relational Stance Frames 214
9.5.2 Conversational Frames 216
9.5.3 Combined Inuence 216
9.6 Example Application: Relational Agents for Health
Counseling 217
9.6.1 Relational Agents for Exercise Promotion 218
9.6.1.1 Exercise Promotion among MIT Students 218
9.6.1.2 Exercise Promotion among Geriatrics
Patients 220
9.6.2 Relationa