Human-Computer Etiquette

40 Human–Computer etiquette

norms on the more obvious demographic dierences might be suf-

ciently salient to activate the faultline and destroy any semblance of

group cohesion. We propose that this “cultural faultline” model is a

natural extension of Lau and Murnighan’s group faultline model.

3.4 Methodology

Our approach to investigating and capturing teamwork in a dynamic

and complex work situation is to use the C3Fire microworld (Granlund,

2002; 2003). C3Fire simulates an emergency services management task

and elicits distributed decision making from a group of decision makers.

Microworlds are distributed, computer-based simulated environ-

ments that realistically capture much of the complex, opaque, and

dynamic nature of real-world probl ...