Human-Computer Etiquette

268 Human– Computer etiquette

the accompanying redressive action. Most elements in the formula are

subjective and depend on an individual’s perception of the situation

or the perceived etiquette. A solution is to have expert raters, famil-

iar with the Brown and Levinson model, evaluate certain utterances

objectively and then verify if naïve raters rate them similarly, a proce-

dure that was followed by Miller et al. (2007). While this is a rough,

nonreal time prediction of perceived etiquette, high interobserver reli-

ability for several situations has been observed between expert and

naïve raters, providing initial evidence that the model can predict the

outcome of several situations (Miller et al., 2007).

is method, however, only address