Human-Computer Etiquette

tHe soCial brain 273

almost identical eect for trust was found in a recent etiquette study

using simulated unmanned aerial vehicles (de Visser et al., 2009). is

suggests that when the automation is designed to exhibit good eti-

quette, it has a positive impact on collaboration behaviors. Important

to note here is that interruption per se, which can be annoying, could

not explain this eect. Participants experiencing neutral interruptions

had lower trust compared to the good etiquette conditions.

As shown above by previous studies, etiquette and trust have a close

relationship. Trust will be engendered when appropriate etiquette is used

and ...