323
13
etiquette-based
soCioteCHniCal desiGn
BRIAN WHITWORTH AND TONG LIU
Contents
13.1 Introduction 324
13.1.1 E-Mail Spam 324
13.1.2 Technology Responses to Spam 326
13.1.2.1 Get a New E-Mail 326
13.1.2.2 Filters 327
13.1.2.3 Lists 328
13.1.2.4 Challenge Responses 329
13.1.3 Social Responses to Spam 330
13.1.3.1 Spam the Spammers 330
13.1.3.2 Laws 330
13.1.3.3 Summary 331
13.1.4 Sociotechnical Responses 332
13.1.4.1 An E-Mail Charge 332
13.1.4.2 Analysis 333
13.1.4.3 e Social Requirements of Technical
Communication 334
13.1.4.4 Channel E-Mail 335
13.1.4.5 Operation 337
13.1.4.6 Feasibility 338
13.1.5 eoretical Evaluation 339
13.1.6 Simulation Evaluation 340
13.1.7 User Evaluation 341
13.1.8 Implementation 343
13.1.8.1 Compatibility 343
13.1.8.2 ...