Human-Computer Etiquette

160 Human–Computer etiquette

to the person or the situation. However, to avoid the extensive cognitive

eort that such a judgment would require, people often just assume that

another’s intentions correspond to behavior, or use naïve causal hypoth-

esis testing. In addition, humans are plagued by many self-serving biases

allowing them to attribute positive outcomes to their own personal

properties and actions and negative ones to outside circumstances.

7.4.4 Causal Attributions with Automated Partners

Do people make attributions (and attribution errors) when they try

to explain an automated aid’s “behavior?” To what extent do human

operators seek out distinctiveness, consensus, and consistency infor-

mation to explain their automated aid’s