145
7
network operations
Developing Trust in Human
and Computer Agents
MARK T. DZINDOLET, HALL P. BECK,
AND LINDA G. PIERCE
Contents
7.1 e Human in Network Operations 146
7.2 e Military and Network Centric Operations 147
7.3 Dening Key Terms 149
7.4 Evaluation of HME Claim: Etiquette Is Implicit,
Complex, and Implies a Role 150
7.4.1 Formation of Impressions and Expectations of
Human Partners 150
7.4.1.1 Impressions Based on Physical Appearance 150
7.4.1.2 Impressions Based on Rumor and Other
Prior Knowledge 151
7.4.1.3 Impression Persistence 152
7.4.1.4 Positive and Negative Biases 153
7.4.2 Impression Formation and Expectations of
Automated Partners 154
7.4.2.1 Experiment 1: Initial Impressions of an
Automated Aid 155
7.4.2.2 Experiment ...