Human-Computer Etiquette

35

3

etiquette to bridGe

Cultural Faultlines

Cultural Faultlines in Multinational Teams:

Potential for Unintended Rudeness

KIP SMITH, REGO GR ANLUND,

AND IDA LINDGREN

Contents

3.1 Introduction 36

3.2 Etiquette to Bridge Cultural Faultlines 36

3.3 e Cultural Faultline Model 37

3.3.1 Demographic Faultlines 38

3.3.2 Cultural Faultlines 39

3.4 Methodology 40

3.4.1 Participants 41

3.4.2 Apparatus 42

3.4.3 Task 43

3.4.4 Procedure 44

3.4.5 Data 45

3.5 Cultural Dierences in Teamwork 45

3.5.1 Goal Setting 46

3.5.2 Task Allocation 48

3.5.3 Feedback 53

3.5.4 Caveat 54

3.6 Implications for Etiquette in the Design of Technology 54

3.7 Summary 57

Acknowledgments 58

References 58

36 Human– Computer etiquette

3.1 Introduction

e cultural ...