Human-Computer Etiquette

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Human–Computer etiquette

Should Computers Be Polite?

CAROLINE C. HAYES AND

CHRISTOPHER A. MILLER

1st Rule Every action done in company ought to be done with

some sign of respect to those that are present.

—George Washington’s Rules of Civility*

Why write a book about human–computer etiquette? Is etiquette a

concept that is relevant when dealing with things that are not human—

that are not even living beings? Typically, we think of etiquette as the

oil that helps relationships run smoothly and soothes human feelings.

e use or absence of etiquette impacts how participants feel about

the interaction, their likelihood of complying with requests,