Human-Computer Etiquette

91

5

tHe role oF politeness

in interaCtive

eduCational soFtware

For lanGuaGe tutorinG

W. LEWIS JOHNSON AND NING WANG

5.1 Introduction

In recent years there has been signicant progress in the develop-

ment of advanced computer-based learning environments that

interact with learners, monitor their progress, and provide individu-

alized guidance and feedback. ese systems are successfully mak-

ing the transition out of the research laboratory and into widespread

instructional use. For example, the mathematics tutors developed by

Carnegie Learning have been employed by nearly 500,000 students

Contents

5.1 Introduction 91

5.2 Background: Pedagogical Agents 93

5.3 Politeness, Tutorial Interaction, and Motivation 95

5.4 Application #1: Virt