December 2010
Intermediate to advanced
406 pages
10h 29m
English
Content preview from Human-Computer Etiquette
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etiquette in motivational aGents 225
Post-experiment interviews revealed that low literacy participants felt
the agent exerted less pressure, was less biased, and was more recep-
tive to questions than the human:
“Elizabeth was cool, I would have taken that again. She was just so
clear, she just went page by page so it wasn’t missed. And then, I mean
you can always just ask them [humans] if you don’t understand anyway,
but it’s dierent on a screen, I guess, because some people don’t want
to say that they don’t understand. On a screen it’s less embarrassing, no
one’s here so you can say ‘Ok, let me hear that again.’”
9.7 Conclusion
Signicant progress has been made in understanding how and why
people change their rules of interaction (conversational ...
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