Human-Computer Etiquette

network operations 165

7.4.6 How Expectations Aect Interactions with Automated Partners

To what extent do humans’ expectations of automated partners drive

their human operators to nd conrmatory evidence? Given that

human operators usually have and are aware of their higher status role

in a human– computer “relationship,” perceptual conrmation is likely.

Human operators probably seek out and nd evidence to support their

expectations of their automated aids—even when the evidence does

not exist. However, automated partners do not typically change their

behavior to conform to the human operator’s expectations. However,

in certain circumstances, such as when the automation actually has

the higher status role, it is conceivable that ...