236 Human– Computer etiquette
task identication (Dautenhahn et al., 2005; Woods et al., 2007). It
has been suggested that the use of anthropomorphic characteristics in
robot design (the rst meaning of anthropomorphism) may support
the sense of social interaction with robots (Fong, Nourbakhsh, and
Dautenhahn, 2003; Turkle, 1984). at is, people might interact with
robots in a manner similar to how they interact with other humans, as
a result of perceptions of anthropomorphic cues from robots.
However, for service robots working autonomously in social set-
tings, several researchers have contemplated whether these machines
should mimic human appearance and behavior while attempting to
address functional requirements (Breazeal, 2002; Duy,