December 2010
Intermediate to advanced
406 pages
10h 29m
English
Content preview from Human-Computer Etiquette
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170 Human–Computer etiquette
human operator (e.g., the content and format of the interface) has
powerful eects on trust. Similarly, Madhavan and Wiegmann (2007)
present a dynamic model of trust. Both models identify the capabil-
ity or reliability of the automation (and of the human operator) to
be important in calibrating trust and aecting automation reliance.
e importance of etiquette is an underlying assumption in both of
the human–automation models of trust. Both reviews conclude that
although trust between humans is comparable or similar in many
respects to trust between humans and automation, some dierences do
exist. For example, Jian, Bisantz, and Drury (2000) nd that distrust is
more negative when assessing a human than an automated ...
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