Human-Computer Etiquette

Human– Computer etiquette 11

only function on a technical level, but must also be easy, eective, and

enjoyable to use. Additionally, we hope these perspectives will provide

approaches to inform design of software tools for customers in emerg-

ing markets outside Europe and the U.S. where customers may have

very dierent cultural expectations (see Figure1.3, and Chapter 6).

An explicit understanding of human–computer etiquette may allow

software designers to better support people’s preferred way of working

and living in any culture. Finally, by deepening our understanding of

the relationships between humans and computers, we may also come ...