December 2017
Beginner
386 pages
9h 16m
English
Content preview from Windows Server 2016 Administration Fundamentals
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The troubleshooting process (6.4.1)
Among dozens of available methodologies, there exists a six-step troubleshooting model known as the detect method, which is used by Microsoft Product Support Services engineers. The steps are as follows:
- Discover the problem: By gathering as much technical information as possible
- Evaluate system configuration: By asking questions to determine if any hardware, software, or network changes have been made recently
- List or track possible solutions: By isolating the problem through removing or disabling hardware or software components
- Execute a plan: Through testing solutions, and at the same time, ensuring that you have a plan B too
- Check results: If the problem has not been solved, go back to step three ...
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