Hands-On UX Design for Developers

Feedback through social media

It may sound confusing, but there are tons of information that we can gather from our users through social media.

Aside from the direct messages, comments, and mentions that we can get from our users through social media, we can also create different surveys or polls there, where we ask our users specific questions related to the product.

Let's look at an example of a poll that we can create on Facebook, where we can ask our customers for their opinion on a feature or issue that we are trying to resolve for them:

As you can see, it is a really short poll, and we can get tons of metrics from the users about our ...