Hands-On UX Design for Developers

Emails and contact forms

We are used to seeing emails as a marketing tool, but they play an important role when it comes to collecting feedback from users.

Usually, users will contact you through email when they find a major issue in your product; for example, they may have a specific problem when using the product, such as a subscription model issue or a payment system problem.

I know it looks like a difficult task to open an email, write it, and send it, but we can make this process easy for our users by creating useful contact forms, which make it easy for them to write to us.

The following are some reasons why a contact form is a much better way for us to receive emails:

• Security: This way, we can avoid receiving too much spam in our ...