Implementing Microsoft Dynamics 365 for Finance and Operations

Issue tracking

In Dynamics 365 for Finance and Operations, Enterprise edition, when a user clicks on Submit in the contact support screen, a support issue is automatically created as a work item as seen in the LCS support tile:

With VSTS sync, the issue will also get created in VSTS as a work item type issue.

Let's see how the issue created in LCS looks in VSTS.

The following is the image of the issue automatically created in VSTS, and once it is in VSTS, you can leverage all your CMMI level practices to manage the issue lifecycle:

Capability ...