September 2017
Beginner to intermediate
562 pages
13h 46m
English
book
Implementing Microsoft Dynamics 365 for Finance and Operations
by Rahul Mohta, Yogesh Kasat, JJ Yadav
Content preview from Implementing Microsoft Dynamics 365 for Finance and Operations
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Microsoft Dynamics 365 for Customer Service
Dynamics 365 for Customer Service is an omni-channel solution to unify the way customers and prospects experience your business. Similar to Dynamics 365 for Sales, there are a number of dashboards in Dynamics 365 for Customer Service as well. The following image depicts one of the dashboards:
One can create consistency and loyalty at all touch points across various experience channels such as self-service, peer-to-peer service, and assisted service. It also proactively addresses the issues by detecting the customers’ intent and social sentiment. Expect an increase in CSAT (customer satisfaction) ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.