Implementing Microsoft Dynamics 365 for Finance and Operations

Microsoft Dynamics 365 for Customer Service

Dynamics 365 for Customer Service is an omni-channel solution to unify the way customers and prospects experience your business. Similar to Dynamics 365 for Sales, there are a number of dashboards in Dynamics 365 for Customer Service as well. The following image depicts one of the dashboards:

One can create consistency and loyalty at all touch points across various experience channels such as self-service, peer-to-peer service, and assisted service. It also proactively addresses the issues by detecting the customers’ intent and social sentiment. Expect an increase in CSAT (customer satisfaction) ...