September 2017
Beginner to intermediate
562 pages
13h 46m
English
book
Implementing Microsoft Dynamics 365 for Finance and Operations
by Rahul Mohta, Yogesh Kasat, JJ Yadav
Content preview from Implementing Microsoft Dynamics 365 for Finance and Operations
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Support
This tool helps in managing various support incidents.
The support tool provides the following information in different tabs:
- Manage incidents: This is a single window to view all your support incidents raised with Microsoft from your organization across projects. These incidents are classified as premier and non-premier and is based on your support agreement with Microsoft.
- Open work items: This provides a list of the currently open work items.
- Support issues: The project team or business users can submit an issue from within the Dynamics 365 for Finance and Operations, Enterprise edition client or manually create an issue in the LCS. Issues can be investigated by customer or partner team and can also be raised to Microsoft.
- Service ...