Implementing Microsoft Dynamics 365 for Finance and Operations

Issue/support lifecycle

There are a series of steps and precautions to be taken while seeking support in Dynamics 365 for Finance and Operations, Enterprise edition (AX) to make the most of all available tools and options.

Let's see from a bird's eye view, an end-to-end picture of issue/support lifecycle using the following image:

We’ll now look at each of the preceding lifecycle considerations starting from issue discovery to its tracking, to root cause analysis then solution finding and issue closure.