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Implementing Microsoft Dynamics 365 for Finance and Operations
book

Implementing Microsoft Dynamics 365 for Finance and Operations

by Rahul Mohta, Yogesh Kasat, JJ Yadav
September 2017
Beginner to intermediate
562 pages
13h 46m
English
Packt Publishing
Content preview from Implementing Microsoft Dynamics 365 for Finance and Operations

Escalation to Microsoft

If identified that the issue relates to an out-of-the-box product functionality, then in LCS support listing, the issue should be flagged for submission to Microsoft. A selection of your support plan/SLA and contract needs to be made (for example, premier versus non-premier) while submitting the issue.

For a showstopper issue submitted to Microsoft, always ensure you seek support from the solution architect from the Microsoft Dynamics R&D team assigned to your implementation and your partner and advisor.

The following is a screenshot where the Submit to Microsoft button is highlighted, which further opens a selection screen to select the contract type:

After the contract type is selected, you will be taken to the ...

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Publisher Resources

ISBN: 9781787283336