September 2017
Beginner to intermediate
562 pages
13h 46m
English
If identified that the issue relates to an out-of-the-box product functionality, then in LCS support listing, the issue should be flagged for submission to Microsoft. A selection of your support plan/SLA and contract needs to be made (for example, premier versus non-premier) while submitting the issue.
For a showstopper issue submitted to Microsoft, always ensure you seek support from the solution architect from the Microsoft Dynamics R&D team assigned to your implementation and your partner and advisor.
The following is a screenshot where the Submit to Microsoft button is highlighted, which further opens a selection screen to select the contract type:
After the contract type is selected, you will be taken to the ...
Read now
Unlock full access