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Persuasive Technology
book

Persuasive Technology

by B.J. Fogg
January 2003
Beginner
312 pages
8h 49m
English
Morgan Kaufmann
Content preview from Persuasive Technology
In summary, these study results show that when it comes to Web credibility,
expertise matters. Demonstrations of expertise win credibility points, while a
lack of expertise has the opposite effect.
The Four Types of Web Credibility
The four types of computer credibility described in Chapter 6—presumed,
reputed, surface, and earned—also apply to users’ experiences on the Web. Table
7.6 reviews each type of credibility and lists a Web-related example for each.
Table 7.6 The Four Types of Web Credibility
Presumed Reputed Surface Earned
Type of
credibility
Based on general
assumptions in
the user’s mind
Based on third-
party endorse-
ments, reports,
or referrals ...
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Publisher Resources

ISBN: 9781558606432