
In contrast to Thrive Online, NIH.gov received positive comments relating
to surface credibility, including
■
“Very professional looking”
■
“Laid out in a very matter-of-fact manner”
■
“It looks like it’s intended for doctors and researchers”
■
“Addresses important issues”
■
“Lack of marketing copy makes it more credible”
■
“Gov[ernment] affiliation makes it credible”
■
“Site owners don’t have ulterior motives for presenting the information”
The cues that shape perceptions of surface credibility are not the same
for everyone. They differ according to user, culture, situation, or target
application.
After renting a car in San Diego, I went over to the kiosk that ...