June 2010
Intermediate to advanced
875 pages
12h 47m
English
book
Session Builders Series 100: 60 Exercises for Management and Supervisory Training
by TRC Interactive, Inc.
Content preview from Session Builders Series 100: 60 Exercises for Management and Supervisory Training
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126 – What horseplay?
Purpose/Objectives: This exercise asks participants to assess a manager’s
counseling skills in handling a behavior problem.
Participants are presented with a case example where a
manager is having difficulty talking with an employee
about a problem. Participants are asked to identify the
improper counseling style used by the manager and to
indicate the type of error by choosing a suitable error
description from a list. Although many of these phrases
and sayings in the case example may sound familiar,
participants come to realize that effective counseling is
counseling without sarcasm, favoritism, or threats.
Type: ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.