
111 – Lookers and Runners
Purpose/Objectives: Communication in an organization is a complex and
multi-dimensional process. This dynamic exercise
dramatically demonstrates these complexities in only a
few minutes. Participants experience (and can later
discuss) dimensions such as message clarity, time
pressure, assumptions, emotional involvement, and
organizational structure. Each of two or more teams
tries to be the first to correctly assemble a duplicate of
a given device. But the builders for each team cannot
see the model. They depend on other members of the
team to quickly and accurately relay instructions to
them. During the discussion, ...