−What techniques could Laura use to close the interview but continue to
check with Dave regarding this problem?
In finding a solution to this problem, she could help detail an action plan to
include periodic evaluation and follow-up to discuss any progress.
•To summarize, you may wish to outline the importance of coaching and
counseling an employee before the formal appraisal time. This gives the
employee an opportunity to correct the action before it affects a formal
appraisal.
120 – What’s the problem?
HANDOUTS
Session
Builders
SB 120 Handout 1 (continued)
120 – What’s the problem?
Case Study ...
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