June 2010
Intermediate to advanced
875 pages
12h 47m
English
book
Session Builders Series 100: 60 Exercises for Management and Supervisory Training
by TRC Interactive, Inc.
Content preview from Session Builders Series 100: 60 Exercises for Management and Supervisory Training
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154 – The Gruff Manager
Purpose/Objectives: A counseling situation is used to focus on the need for
positive human relations skills. Through a multiple-
group role play, participants are asked to demonstrate
their knowledge of human relations and how it may
affect performance. In the case, a manager with a
harsh and insensitive attitude toward his or her
employees is counseled by his or her superior. The role
play creates a situation in which the superior must
describe good human relations techniques and convince
the manager to use them. Five versions of this exercise
are available: Manufacturing, Sales, Finance,
Engineering/Technical, and ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.