During the role play, carefully observe the interaction between the manager and the
employee. Rate the questions by checking the appropriate column and writing com-
ments where a particular action needs explaining.
Yes No Sometimes
1. How did the manager approach the problem:
•In factual, straightforward terms?
RRR
•In a roundabout way?
RRR
•Did the manager mention it at all?
RRR
Comments:
2. How did the manager deal with the problem and
its solution:
•Did the manager appear to prejudge the
problem and its ...
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