•Have the participants look at the training Jeff conducted and see how many
positive and negative motivational steps he used when training Lynn. Discuss
what effect these aspects have on Lynn’s attitude and motivation toward her
job. Use the questions at the end of the case study as springboards for your
discussion.
Note
Participants usually enjoy this exercise and laugh about the absurdity of how the
supervisor handled the new employee. However, when it comes to actually using
these principles back on the job, many will only give lip service to what should be
done. Often they feel they’re just too busy to do it this way. Therefore, ...
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