June 2010
Intermediate to advanced
875 pages
12h 47m
English
book
Session Builders Series 100: 60 Exercises for Management and Supervisory Training
by TRC Interactive, Inc.
Content preview from Session Builders Series 100: 60 Exercises for Management and Supervisory Training
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SB 154 Handout 5
154 – The Gruff Manager
Role for Superior—Finance
You are the Vice President of the First County Bank. The Manager of the Newton
Branch Office reports to you and manages six people. In the past few months, you
have observed the Newton Branch Manager being unnecessarily gruff and harsh toward
his or her employees. The branch office is quite efficient, but you feel the employees
there may be afraid of their manager. You have received no direct complaints, but
one teller quit for “personal reasons.”
After some deliberation, you feel compelled to talk to the Branch Manager about the
way he or she treats the employees. You ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.