June 2010
Intermediate to advanced
875 pages
12h 47m
English
book
Session Builders Series 100: 60 Exercises for Management and Supervisory Training
by TRC Interactive, Inc.
Content preview from Session Builders Series 100: 60 Exercises for Management and Supervisory Training
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145 – What you’re really saying is. . .
Purpose/Objectives: This role-play exercise helps participants sharpen their
active-listening skills as well as makes them aware of
the need for message clarification in a position of
management. Examples of common statements often
made by employees to their managers are given to the
participants. The participants are then asked to respond
in an active-listening style to open up thinking and
stimulate further discussion. By sharing information in
the feedback stage, participants are able to see what
part they play in “getting all the information out” to
reach a common understanding and a solution ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.