You have been the head teller in one of the branches of a large bank for five years.
You have been satisfied with the work and enjoy dealing with the customers who
come to your branch.
Everyone working at this branch is fairly friendly, but the managers tend to keep to
themselves. Though you all get together at holiday parties, it is a rather formal affair,
and you don’t quite feel part of the “team.”
Two months ago, you heard about an opening in the Loan Department. It would have
meant a promotion for you, and you casually told several people about your interest. ...
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