You are the Office Manager in the Treasurer’s office of a medium-sized insurance
company. One of your employees is a young accountant whom you hired right out of
college three years ago. He/she is very good with figures and knows accounting
practices.
You are generally pleased with his/her work except for written material (letters,
e-mails, notes on accounting reports, etc.). Written material is frequently late and/or
incomplete, hard to read, and grammatically poor.
Plenty of administrative support is available to this accountant, but you have seen no
evidence ...
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