Session Builders Series 100: 60 Exercises for Management and Supervisory Training

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108 – How should I handle it?

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Purpose/Objectives: This exercise is designed to help managers see how

different approaches to the performance appraisal

interview can affect the actual outcome. In this exer-

cise, participants are selected to play the role of man-

ager. Each manager interviews a different type of

employee—a marginal worker, an average performer,

and an outstanding producer. As the interviews pro-

gress, methods and techniques on focusing the inter-

view, developing a solid direction, and probing for the

results begin to surface to help the managers reach

their specific objective. By classifying interviews into

three categories, ...