Session Builders Series 100: 60 Exercises for Management and Supervisory Training

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123 – The Case of Mr. Y

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Purpose/Objectives: The case of Mr. Y is an interesting exercise that allows a

manager to use problem solving as it relates to coaching

and counseling in appraising performance. To make the

exercise more relevant, there are six different types of

case studies—manufacturing, IT, insurance, banking,

engineering, and government. The exercise involves a

manager who has been with an organization for over 30

years and is no longer performing up to standard. This

exercise helps participants look at and consider both

the employee’s needs and the organization’s needs

when determining how to handle a behavior problem.

Participants ...