
124 – Reactions to Errors and Failures
Purpose/Objectives: In this exercise, managers and supervisors get help in
increasing their problem-solving/decision-making skills
when they assess a complex situation on the job.
Participants are asked to choose a “best” answer for
each of three problem-centered job situations. Each
situation is a common problem and requires an
immediate action or response. Discussing the subtle
implications of the responses gives the participants a
chance to see what works and when. It soon becomes
clear that the most appropriate response depends on
the manager’s or supervisor’s previous knowledge or
experience in ...