June 2001
Intermediate to advanced
416 pages
11h 28m
English
There is a growing interest among companies in exploring how to direct, motivate, and reward technical service employees for their contributions to business success with customers. However, the task of linking technical service employees to business success through their compensation is easier said than done. As one client told us, "Those technical people are a whole other kettle of fish." Generally speaking, determining the appropriate approach to pay for telechannel technical service jobs is based on the role of the job in the CRM process and how the job interacts with other company resources.
Role description. The technical service representative job is frequently located with other teleresources in a call ...
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