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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
xiii
Introduction
Since I wrote my first book ten years ago, not much has changed in the field and
concepts of continuous process improvement, quantification, and metrics.
What we need is a new paradigm—a new vision of business reality, a funda-
mental change in our approach in value delivery and management. At the begin-
nings of this change is the shift from the static to the holistic understanding of the
dynamic business processes. e approach that could lead to this paradigm shift is
the subject of this book.
I do not like the word reengineering. For me it sounds like this: we already screwed
up once, so let’s try something else and hope this t
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Publisher Resources

ISBN: 9781420072501