
Value Sustainment Domain ◾ 171
Unfortunately, these measures—and the BSC in general—do not provide the
business information, analytical tools, and structured decision support that are
needed to actually improve business performance in relation to specified targets.
For that, we need a unified framework.
Alignment Process Improvement with Business Goals
Process improvement is not a goal by itself. ISO defines process improvement as an
“action taken to change an organization’s processes so they meet the organization’s
business needs and achieve its business goal more effectively.” erefore, continu-
ous process improvement is the means to achie ...