
80 ◾ Improving Business Process Performance
Situation Analysis and Problem Definition
e situation statement is important because it gives us an opportunity to under-
stand the relevancy of the strategy we are trying to develop. At the same time, it
is much easier to improve a situation after good analysis and understanding of the
present problems and potential benefits.
Businessdictionary.com gives a definition of situation analysis:
Systematic collection and evaluation of past, present, economical,
political, social, and economical data. It is aimed at (1) identification of
internal and external forces that may influence the organization’