
60 ◾ Improving Business Process Performance
An Eight-Step Framework to Execute Your
Business Process Management Strategy
To succeed in today’s unforgiving business environment, enterprises have to develop
the ability to use operational data to measure, balance, and manage performance.
However, business process management (BPM) practices are often deployed tenta-
tively or inadequately. ose sporadic and uncoordinated efforts reflect the members
Table4.1 CPI Phases and Their Benefits to a Successful Transformation
Program
CPI Phases Benefits
Effect on the Transformation
Program
Define
business
drivers
Identifies business drivers
and reason(s) for change ...