230 ◾ Improving Business Process Performance
Steven Few, in his article for the www.intelligententerprise.com, writes:
A Working Definition
Ready to pin it down? My bias is simple: I want a definition that cap-
tures the essence of this thing we call a dashboard, expressing it in a
way that is meaningful and useful. I want to promote a definition we
can all share, so we can move on to fruitful discussions about how
we can use dashboards most effectively as a medium of insightful busi-
ness information. I don’t want to define the term to uniquely specify
any particular BI vendor’s solution.
I believe that the real meaning of a dashboard is not based on any
particular type of information (such as KPIs), but in the way it displays
information to