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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
35
Chapter 3
Dynamic Balance of 
Strategy and Performance
e situation gives rise to measurements. Measurements give rise to
estimates. Estimates give rise to analysis. Analysis gives rise to balanc-
ing. Balancing gives rise to triumph.
—Lao Tzu (1973)
For many years I have worked with many clients helping them to define and quantify
performance parameters and relate them to the organizational strategy. We played
a catch-up game: as soon as we define a way to measure performance, the strategy
changes again. Always challenged, always changed, always in a hurry, and always
late. But the high-level question always stays the same: “How do you stay pr
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Publisher Resources

ISBN: 9781420072501