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Improving Business Process Performance
book

Improving Business Process Performance

by Joseph Raynus
April 2016
Intermediate to advanced content levelIntermediate to advanced
345 pages
10h 30m
English
Auerbach Publications
Content preview from Improving Business Process Performance
269
Appendix B: 
Driving Auto Dealer 
to Performance against 
Strategic Objectives
By David Russo
It’s about management and change first, measurement and technology
are second.
—Howard Rohm, Balanced Scorecard Institute
Introduction
e dealership has experienced tremendous growth over the past nine years. is
growth has been due largely to the driving personality of its owner, who installed
processes, procedures, and systems, and hired and trained personnel while per-
forming the duties of general sales manager.
Dealership growth stalled in 2003. While the revenue performance may be
somewhat attributable to external economic factors, many of the problems ...
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Publisher Resources

ISBN: 9781420072501